X Bajee FAQ — Answers to All Your Questions

Login Page Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number or email. Use that code to set a new password. The whole process takes just 2–3 minutes.

Each person may only register one account. Attempting to create multiple accounts may result in all accounts being suspended and balances forfeited. Stick to one account and enjoy all the benefits within the rules.

For KYC verification, you'll need a clear photo of your National ID (NID) or passport, along with a selfie. Verification is usually completed within 24 hours. Large withdrawals will not be processed without a completed KYC.

Entering the wrong password 5 times in a row may temporarily lock your account. It can also be locked if suspicious activity is detected. To unlock it, contact us directly at the Help Center via live chat. Most issues are resolved within 1 hour.

Yes, you can update your mobile number and email from Account Settings. However, identity verification is required before any changes are made. For security reasons, updates may take up to 24 hours to take effect.

The minimum deposit at X Bajee is just ৳200 BDT, so you can get started even on a small budget. The maximum deposit limit may vary depending on your payment method and account level.

Withdrawal requests are typically processed within 1–4 hours. If your KYC verification is pending, your first withdrawal may take a little longer. Requests made late at night may be processed the following morning. Wait a maximum of 24 hours.

The minimum withdrawal amount is ৳500 BDT. X Bajee does not charge any processing fees for withdrawals. However, your mobile banking operator (Mobile Pay/Nagad) may apply their standard transaction charges.

Wait 5–10 minutes and refresh the page. If the balance still hasn't updated, take a screenshot of the transaction and at the Help Center Reach out via Live Chat. Providing your transaction ID will speed up the resolution. Most issues are resolved within 30 minutes.

A rollover is the condition that determines how many times you must wager your bonus before you can withdraw it. For example, a 5x rollover means if you receive a ৳1,000 BDT bonus, you must place ৳5,000 BDT in bets before withdrawing it. Rollover requirements vary by offer — on the Promotions page View details.

If you bet above a set amount in a week, a portion of any losses is returned to you as cashback. Cashback is typically credited to your account every Monday and is ready to use immediately — no additional rollover requirements apply.

Every bonus has an expiry period — typically between 7 and 30 days. If the rollover requirement isn't met within that time, the bonus will be forfeited. Be sure to check the terms and expiry date as soon as you receive a bonus.

If a match is fully cancelled, your entire stake is refunded. If the match is abandoned mid-way, specific rules apply — generally, results are considered valid once a certain number of overs or minutes have been completed. For full details, in the Terms & Conditions View here.

Yes, live betting (in-play) lets you place bets on matches that are already underway. Odds update every few seconds, so you'll need to make quick decisions. Betting Page to view the list of live matches. A stable internet connection will give you the best experience.

Once a bet is submitted, it generally cannot be cancelled. However, in certain situations — such as a technical error or incorrect odds — a request may be considered. If this happens, quickly at the Help Center Contact us.

If you win a lottery, the prize is automatically credited to your X Bajee account balance. Larger prizes may require additional verification. You will be notified of your win via SMS and email.

Ticket prices vary across different lottery draws. They generally start from ৳50 BDT. Tickets for major jackpot draws may be slightly higher. For details on current lotteries Lottery Page View here.

X Bajee uses SSL encryption and advanced data protection measures. Your personal information is never sold or shared with third parties. To learn more, Privacy Policy read here.

Change your password immediately and at the Help Center Report it immediately. Our security team will investigate promptly. If necessary, the account will be temporarily locked to prevent further damage.

To install the APK on Android, go to your phone's Settings > Security and enable "Install from unknown sources". Then install the APK file. If you run into any issues, at the Help Center Contact us.

Yes, the X Bajee mobile platform is fully secure. All data is protected with SSL encryption. Avoid using public Wi-Fi and always use the official app or website.

Yes, X Bajee customer support is available 24/7, every day of the week. You're welcome to communicate in Bangla — most of our team members are Bangladeshi.

To file a complaint, write to support@xbajee.world with full details. Include the subject of your complaint, the date, and a transaction ID if applicable. A formal response is typically provided within 48 hours.