X Bajee Help Center — Here for You, Every Step of the Way
Whether you're new to online betting or a seasoned player, a little help goes a long way. Maybe you're hesitant about making your first deposit, or the withdrawal steps aren't quite clear — X Bajee's Help Center is here to remove those small hurdles and keep things running smoothly.
We know that most users in Bangladesh prefer communicating in Bangla. That's why all X Bajee support is available in Bangla. Feel free to ask questions in Bangla on live chat or send us an email in Bangla — our team is always ready to respond in your language.
What You Need to Know About Account Security
Keeping your account secure is one of our top priorities at X Bajee. We use the latest SSL encryption to protect every transaction and piece of personal information. That said, there are also steps you should take on your end to stay safe.
- Never share your password or OTP with anyone.
- Keep two-factor authentication (2FA) enabled — it significantly strengthens the security of your account.
- Be cautious when logging in over public WiFi.
- Change your password regularly and avoid using the same password across multiple sites.
- If you receive any suspicious emails or messages, report them to our support team immediately.
Everything You Need to Know About Bonuses
X Bajee offers a variety of bonuses and promotions — welcome bonus, reload bonus, cashback, referral bonus, and special tournament prizes. Each bonus comes with its own terms and conditions, particularly wagering requirements.
Wagering requirement means you need to place a certain amount in bets before you can withdraw bonus funds. For example, if there is a 15x wagering requirement and you receive a ৳1,000 bonus, you must wager a total of ৳15,000 before withdrawing. Make sure you understand these terms before accepting any bonus.
Live Betting & Casino — Beginner's Guide
X Bajee offers two types of betting — pre-match and live betting. With pre-match betting, you place your bets before the match starts and the odds remain relatively stable. With live betting, you can bet while the match is in progress, with odds updating after every ball or over.
Live Casino features roulette, baccarat, Teen Patti, Dragon Tiger, and much more. Professional dealers run the games in HD video, and you can interact with them in real time. If you're new, it's best to start with smaller bets and take some time to understand the rules before playing.
Why is KYC verification required?
KYC, or Know Your Customer, is an internationally recognized security process followed by all legitimate financial platforms. X Bajee may request KYC when you make a large withdrawal for the first time or if any suspicious activity is detected on your account.
KYC generally requires a copy of your National ID (NID) or passport, along with a selfie. Once completed, your account will be marked as "Verified" and future withdrawals will go through without any issues. All KYC information is kept strictly confidential and stored on our secure servers.
What to do if you encounter a technical issue?
A weak internet connection or an outdated browser can sometimes cause issues. If that happens, start by clearing your browser's cache and cookies, refresh the page, and try logging in again. If the problem persists, reach out to us via live chat — we'll get it sorted quickly.
If you're having issues with the mobile app, uninstall it and reinstall it fresh. Make sure you're using the latest version, as older versions may not support all features.